Terms of Use
Please read these terms carefully before using our card sorting platform.
Last updated: 9/5/2025
Acceptance of Terms
- By accessing and using CardSort, you accept and agree to be bound by these Terms of Use.
- If you do not agree to these terms, you may not use our service.
- We may update these terms from time to time. Continued use constitutes acceptance of any changes.
- You must be at least 13 years old to use this service, or have parental consent.
User Accounts and Responsibilities
- You are responsible for maintaining the confidentiality of your account credentials.
- You must provide accurate and complete information when creating your account.
- You are solely responsible for all activities that occur under your account.
- You must notify us immediately of any unauthorized use of your account.
Acceptable Use
- You may use CardSort only for lawful purposes and in accordance with these terms.
- You agree not to use the service to create studies with harmful, offensive, or illegal content.
- You may not attempt to gain unauthorized access to our systems or other users' data.
- You may not use automated tools to extract data without our explicit permission.
Content and Data Ownership
- You retain ownership of all content and data you create using our service.
- You grant us a limited license to store and process your data to provide our service.
- We do not claim ownership of your studies, cards, categories, or participant responses.
- You are responsible for ensuring you have the right to collect any participant data.
Limitations and Disclaimers
- Our service is provided 'as is' without warranties of any kind, express or implied.
- We do not guarantee uninterrupted access or error-free operation of the service.
- You use the service at your own risk and are responsible for backing up important data.
- We are not liable for any indirect, incidental, or consequential damages.
Service Availability and Termination
- We strive to maintain high availability but do not guarantee 100% uptime.
- We may suspend or terminate accounts that violate these terms.
- You may delete your account at any time through your dashboard settings.
- Upon termination, we will delete your data according to our data retention policy.
Additional Information
Free vs. Paid Features
Our free plan includes core card sorting functionality with reasonable usage limits. Paid plans offer additional features like advanced analytics, priority support, and higher limits.
Data Export
You can export your study data at any time in CSV format. This ensures you always have access to your research data, even if you stop using our service.