UX Research Term

Accessibility (A11y)

Accessibility (often abbreviated as a11y) is the practice of making products, services, and environments usable by people of all abilities and disabilities.

Why A11y Matters

1 in 4 adults in the US has a disability affecting:

  • Vision (blindness, low vision, color blindness)
  • Hearing (deafness, hard of hearing)
  • Motor (limited dexterity, tremors)
  • Cognitive (dyslexia, autism, ADHD)
  • Temporary (broken arm, bright sunlight)
  • Situational (hands full, noisy environment)

Legal Requirements

ADA: Americans with Disabilities Act Section 508: US federal accessibility WCAG 2.1: Web Content Accessibility Guidelines (global standard)

  • Level A (minimum)
  • Level AA (target for most)
  • Level AAA (enhanced)

POUR Principles

Perceivable: Users can perceive content

  • Alt text for images
  • Captions for videos
  • Sufficient color contrast

Operable: Users can operate interface

  • Keyboard navigation
  • Enough time to read/complete
  • No seizure-inducing flashes

Understandable: Content and interface are clear

  • Readable text
  • Predictable navigation
  • Error prevention and recovery

Robust: Works with assistive technologies

  • Valid HTML
  • ARIA labels when needed
  • Screen reader compatible

Common Accessibility Issues

❌ Missing alt text on images ❌ Poor color contrast ❌ Keyboard navigation doesn't work ❌ Forms without labels ❌ Confusing navigation structure ❌ Auto-playing media ❌ Inaccessible PDFs

Accessibility in IA

Card sorting for accessibility: ✅ Clear, logical structure helps everyone ✅ Consistent navigation reduces cognitive load ✅ User-friendly labels benefit all users ✅ Findable content aids screen reader users

IA best practices:

  • Shallow hierarchies (easier to navigate)
  • Clear headings (screen reader navigation)
  • Descriptive links ("Read more about X" not "Click here")
  • Consistent navigation patterns

Testing for Accessibility

Automated tools: WAVE, axe DevTools (catch ~30% of issues) Manual testing: Keyboard only, screen reader User testing: Test with people with disabilities

Quick Wins

  1. Add alt text to all images
  2. Ensure keyboard navigation works
  3. Check color contrast (4.5:1 minimum)
  4. Add labels to form fields
  5. Use semantic HTML (headings, lists, landmarks)
  6. Test with keyboard only

Accessibility = Better UX for Everyone

Curb cuts help:

  • Wheelchair users (intended)
  • Parents with strollers
  • Delivery people with carts
  • Travelers with luggage
  • Everyone!

Build accessible navigation with card sorting at freecardsort.com

Try it in practice

Start a card sorting study and see how it works

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